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Case Manager
Job Code:21-110-007
Campus/Location:Ortiz Campus
FT/PT Status:FT- 40 hrs/wk - Hourly
Work Hours:8:00 AM - 5:00 PM

Job Responsibilities:
HNHU Case Manager will receive an hourly intensive differential!

1. Works with individuals with mental health, substance abuse and co-occurring disorders.  Also individuals identified as High Needs / High Utilizer of services within Lee County by CFBHN.  Efforts are made to effectively link them to needed resources, coordinate such resources as necessary, and monitor the implementation of such.  Examples of such resources may include, but are not limited to, psychiatric services, substance abuse services, rehabilitation services, Supplemental Security Income (SSI), Medicaid, Patient Assistance Programs, family members, landlords, and employers.  Links and coordinates resources in a manner that promotes consumer independence.

2. Routinely advocates on behalf of the consumer in order to obtain and maintain needed resources; advocates in a manner that promotes consumer independence by encouraging and teaching consumers to advocate for themselves.

3. Consistently takes a proactive role in finding and developing community-based resources in order to offer consumers a wider array of choices with regard to respective needs i.e. identifying housing options, employers, medical and mental health professionals.

4. Consult with other treatment providers on a regular basis in order to monitor services and communicate needs of consumer.

5. Demonstrates and models attitudes and knowledge consistent with co-occurring best-practice standards.

6. Demonstrates cultural sensitivity and ensures that staff incorporate cultural issues throughout care i.e. assessment, service planning, service delivery, and discharge.  Provide services that respect the varied identities people have based on race, ethnicity, age, sexual orientation, gender and gender identification, religion, spirituality, and mental, emotional and physical differences in abilities.

7. Regularly provides education as needed to mental health consumers and their collateral supports. 

8. Completes assigned assessments and service plans with each person served within his or her natural environment, in accordance with Saluscare program policies and procedures. 

9. Conduct minimum of monthly contact (minimum of every other month home visits when possible) in order to provide support and conduct ongoing assessment of needs and monitoring of service plan needs. Makes weekly phone calls a minimum of 3x per week. 

10. Completes all documentation requirements per Saluscare policy.

11. Serves a caseload maximum of 15 individuals at a given time.

12. Independently manages daily schedule by prioritizing work responsibilities and individual consumer needs.

13. Maintains a minimum productivity level of 1,472 hours of direct service annually. 

14. Actively participates in minimum of twice per month individual supervision meetings by presenting issues and ideas related to implementation of job duties and by receiving feedback related to job performance.

15. Will participate in weekly staffing's with treatment team.

16. Complies with mandates of: CARF, Federal Court Consent Decree, FAC 65-E15, DCF Contract, complies with Saluscare and Florida Certification Board Code of Ethics and Saluscare policies and procedures and routinely demonstrates a sound understanding of and commitment to compliance with these standards for the Diversion Program. 

17. Protect the client’s right to privacy and confidentiality according to laws and other governing rules when preparing and handling records, especially regarding the communication of client information with third-parties. Follow federal, state and other governing rules and regulations in order to promote and protect client rights.

18. Clearly demonstrates an understanding of and thoroughly adheres to the Mental Health Targeted Case Management Handbook including, but not limited to, the restrictions, documentation requirements and reimbursable activities. 

19. Links consumers to independent means of transportation; provides limited transportation to adult consumers as needed and indicated in service plan if independent transportation has not yet been secured.

20. If designated, will be liaison between Saluscare and State Mental Health Treatment Facilities (i.e. South Florida State Hospital) to participate in monthly telephone client treatment team staffing's, bi-monthly face to face visits and to develop discharge plan. 

21. Able to operate a reliable motor vehicle during daytime and nighttime driving, and maintain a valid Florida driver’s license.

22. Will attain competence with Cerner software and use it effectively within required time frames.

23. Able to perform duties in a variety of locations/settings.

24. Maintains compliance with Staff Development training requirements.

25. Other related duties as assigned by supervisor.

Job Qualifications:
  • Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development)
  • And one year of full time or equivalent experience working with adults experiencing serious mental illness.
  • Must possess a valid Florida driver’s license and the appropriate level of automobile insurance coverage. Must have a reliable vehicle.
  • Computer skills in Windows operating systems required.

    Training Requirements: 
  • Complete AHCA-approved mental health targeted case management training within three months of initially providing Medicaid services.
  • Within 1 year must obtain Certified Behavioral Health Case Manager Certification from Florida Certification Board.