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Referral Coordinator
Job Code:21-110-009
Campus/Location:Ortiz Campus
FT/PT Status:FT- 40 hrs/wk - Hourly
Work Hours:8:00 AM - 5:00 PM

Job Responsibilities:

1. Effectively complete phone or face to face screenings for internal and external referrals daily in a variety of settings including acute care, outpatient, crisis unit and detox facility.   

2. Efficiently ensure that referral forms are completed and distributed for assignment and that all referral screenings and services provided are documented in the electronic health records system timely. Must be willing to follow through consistent exercise of discretion and judgment within the context of Community Services Programs policies/procedures, related training, and supervision.

3. Accurately reviews referrals submitted by internal and external sources to Children’s, Diversion and Adult  Case Management programs to determine the appropriateness for case management services by ensuring that the individuals meet all required criteria as it relates to agency and program policy, FAC 65-E15, FAC  65D-30, Medicaid and State guidelines. 

4. Competently conducts phone screenings for referrals daily and will be responsible for screening patients face to face in acute care and outpatient setting.   

5. Appropriately conducts screening of patients who are admitted to the Adult and Children’s Crisis Unit or Detox facilities and ensure that the referral form is in the electronic health records system is completed and distributed for assignment.  

6. Routinely manages a high volume of referrals on a monthly basis. Completes weekly follow-up calls and mails letters with contact information and resources.  

7. Adequately maintain an ongoing tracking log of referrals to ensure that all contacts, follow ups and discharges are documented appropriately and timely.  

8. Consistently exhibits knowledge of eligibility criteria for each community services program. 

9. Consistently takes a proactive role in finding and developing community-based resources in order to offer consumers a wider array of choices with regard to respective needs i.e. community agencies and support services, medical and substance abuse/mental health professionals for children and adults.

10. Effectively coordinates with Salvation Army Triage, and other community agencies to facilitate the distribution of referrals for Adult Case Management services. 

11. Routinely consults with other treatment providers on a regular basis in order to distribute referral for services in a timely manner. 

12. Effectively communicates with a strong emphasis on customer service as well as problem solving skills.  Team oriented and able to coordinate with other providers to ensure best care practice is provided to those served.  

13. Independently manages daily schedule by prioritizing work responsibilities and individual consumer needs.  Applicant should have exceptional organizational skills and the ability to prioritize daily tasks.  

14. Consistently demonstrates and models attitudes and knowledge consistent with co-occurring best-practice standards.

15. Consistently demonstrates cultural sensitivity and ensures that staff incorporate cultural issues    throughout care i.e. assessment, service planning, service delivery, transition and discharge services.  

16. Regularly provides education as needed to substance abuse or those with co-occurring issues and their collateral supports. 

17. Proactively initiates contact with individuals referred daily and consistently monitors and makes efforts to connect patients to services based on their needs preliminarily as required. 

18. Efficiently completes all documentation requirements per Saluscare policy (as needed).

19. Consistently maintains a minimum productivity level of 1,472 hours of direct service annually. 

20. Routinely follows through with delegated tasks and accept accountability to complete those tasks as requested. 

21. Actively participates in minimum biweekly supervision meetings by presenting issues and ideas related to implementation of job duties and by receiving feedback related to job performance.

22. Consistently complies with mandates of: CARF, FAC 65-E15, FAC 65D-30, Florida Certification Board Certified Case Manager Code of Ethics, DCF and Saluscare policies and procedures. Applicant must routinely demonstrates a sound understanding of and commitment to compliance with these standards for the Adult Case Management Program.

23. If necessary, will participate in discharge planning, treatment team meetings, conference calls for CSU, ACSU, State Hospital, and other treatment or rehabilitation facilities as needed or mandated by programs.

24. Routinely attend Community Services program meetings, department meetings and other agency meetings as required.

25. Consistently works closely with Referral Coordinator, Care Coordinators and other program staff to efficiently process referrals, collaborate and manage patient care needs. 

26. Competently demonstrate knowledge with Cerner software and use it effectively within required time frames.

27. Routinely perform duties in a variety of locations/settings.

28. Consistently maintains compliance with Staff Development training requirements.

29. Adequately perform other related duties as assigned by supervisor.

Job Qualifications:
Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development) and one year of full time or equivalent experience working with adults experiencing serious mental illness and/or co-occurring AND (1) one year full time or equivalent experience working with children experiencing severe emotional disturbances and/or co-occurring disorders. 
Training Requirements: completed or agrees to complete AHCA-approved mental health targeted case management training within (3) three months of initially providing Medicaid services. Must be certified within (1) one year with Florida Certification Board as a Certified Behavioral Health Case Manager.