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Crisis Services Admissions Manager
Job Code:21-275-015
Campus/Location:Colonial Campus
FT/PT Status:FT Exempt
Work Hours:8:00 AM - 5:00 PM

Job Responsibilities:
This is a highly responsible professional position requiring planning, organizing, developing, directing and         evaluating the clinical & non-clinical service operations ensuring the highest degree of quality patient care.  This position will also ensure adherence to all applicable Federal, State and local standards.

1. Responsible for the effective supervision of all clinical and non-clinical admission functions related to the delivery of quality behavioral health services for Emergency Services. Operates professionally in a multi-task environment.

2. Reliably serves as the liaison to community referral sources. During business hours, faithfully serves as the direct referral contact to all area medical hospitals & accepts medically cleared Baker Act referrals in accordance to policy.  Provides effective team oversight of timely admissions which occur 24/7. 

3. Routinely participates in Administrative On-Call schedule for Crisis Services: 
a) Monitors on-call system to ensure its effectiveness.  
b) On average, may be assigned as AOC every other day including weekends and holidays.  
c) While assigned as AOC, is responsible for oversight to any and all events arising with acute patients, all levels of direct, clinical, and medical staff, scheduling, physical buildings, overall risk management, Baker Act referrals from area hospitals and law enforcement, every discharge, collaboration with sister agencies, quality management, incident reporting, and any other event requiring a call.  
d) Depending on the nature of the call, AOC is responsible for physically reporting to the Units to handle situations as appropriate.  
e) Displays general working knowledge, dependability, flexibility, and provides leadership to resolve all Crisis Services AOC needs.  
f) Additionally, the AOC provides after-hours access and availability to the entire SalusCare Agency in the event of a patient death or any incident requiring immediate risk management and/or CFBHN notification. 

4. Works independently and cooperatively within own departments and with other services to support the development and growth of the continuum of care and collateral services.  Participates in planning committees and work groups within the SalusCare system.

5. Maintains systems that ensure the timely and quality submission of documentation requirements for quality patient care and CARF, AHCA, DCF, and CFBHN monitoring groups.  Performs regular audits of charts, peer reviews and other unit functions.

6. Consistently maintains current knowledge in areas of clinical supervision. 

7. Reliably supports team/employees in the area of listening to concerns and suggestions and by providing follow-up and feedback in a timely manner.

8. Effectively assists with interviews, hiring, and discipline of Crisis Services personnel.  Supervises orientation of new employees and conducts meaningful appraisal of employees in an ongoing and timely manner.

9. Successfully supports the development and monitoring of program budgets.  Able to help with monthly budget variance. 

10. Dependably maintains compliance with all mandatory training and minimal hours of in-service training required by licensing agencies and the company, for self and program staff.

11. Constantly follows all established policies, guidelines and procedures, including state and federal regulations to assure safe practices and quality patient care.

12. Reliably oversees and sufficiently staffs the Emergency Services program to meet patient needs.

13. Participates in Leadership team by attending meetings, reporting on progress, serving as a positive role model to subordinates and contributing toward the effective achievement of organizational objectives.

14. Routinely demonstrates a sound understanding of and commitment to complying with CARF standards for Acute Care Programs.

15. Consistently displays cultural competence and sensitivity and ensures services incorporate these principles.

16. Continuously maintains competency with agency clinical electronic health record (Anasazi/Cerner) and use it effectively within required time.

17. Successfully performs other related duties as assigned.

1. Effectively assesses and documents appropriate discharge needs and plans for patients.  Assures good risk management of discharge planning needs.

2. Efficiently coordinates clinical services to ES patients, involving patient support systems and Outpatient/referrals resources.

3. Regularly participates in treatment team planning process.

4. Routinely maintains compliance with Florida Baker Act, Marchman Act, DCF, CFBHN, AHCA and CARF standards.

5. Consistently ensures Duty Roster compliance with hours for Emergency Services.

6. Frequently assists with de-escalation of agitated patients utilizing approved TEAM techniques.  

Intake Specialist Duties: 
1. Successfully grows and matures the Intake Specialist Team and supervises all aspects of assigned staff functioning including, but not limited to: scheduling, service planning, customer service, policies/procedures, ECIN/hospital admissions, and program staff meetings. 

2. Develops and maintains systems and processes that ensure timely admissions from area hospitals for our consumers while maintaining a high quality of customer service.

3. Works closely with Utilization Management and Financial Counselors to ensure timely acquisition of information needed for authorizations from commercial insurance companies, Medicaid and other referrals. 

4. Enters patient data in appropriate tracking databases, in a timely and accurate manner.  

Job Qualifications:
Requires a minimum of a Master’s Degree in the human services field and a valid Florida LCSW, LMHC or LMFT License. Requires a minimum of two (2) years of experience with one (1) year of demonstrated leadership experience which can be concurrent.   Must have a good working knowledge of management systems within a medical/social services setting.  Must have general knowledge of co-occurring disorders in order to best serve our population of patients.  Must be able to effectively utilize the electronic health record and use it effectively within required timeframes.