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Children's Case Manager
Job Code:21-510-002
Campus/Location:Ortiz Campus
FT/PT Status:FT- 40 hrs/wk - Hourly
Work Hours:8:00 AM - 5:00 PM

Job Responsibilities:
The Children’s Case Manager position requires consistent exercise of discretion and judgment within the context of SalusCare policies, procedures, related training, and supervision.  

1. Effectively provides case management services to children and youth in need of coordinated community based mental health services in order to avert more restrictive out of home residential placement.

2. Competently maintains a maximum caseload of 20 patients and produces minimal productivity level of 1472 hours annually.

3. Consistently complies with all statutory regulations that affect the target population.  Follow established professional code of ethics and standards of practice, for both SalusCare and Florida Certification Board, in order to promote the best interests of the patient and the profession.

4. Consistently maintains case record documentation to meet DCF, Medicaid, and SalusCare policies and procedures. 

5. Continuously protects the patient’s right to privacy and confidentiality according to laws and other governing rules when preparing and handling records, especially regarding the communication of patient information with third-parties.  Obtains written consent to release information from the patient and/or legal guardian according to agency protocols and administrative rules. 

6. Efficiently conducts activities designed to procure specified services, treatment, and resources for the patient by means of telephone calls, meetings, verbal and written referrals, assistance with making appointments and completing applications and assistance with interview and hearings.

7. Accurately administers the appropriate assessment instruments to gather information and initiate a process of shared decision making and goal setting focused on patient strengths, needs, abilities and preferences. With the patient, develops a thorough and appropriate written service plan that reflects assessment outcomes.

8. Routinely monitors activities, including contact with the patient, concerned others and service providers to assess the effectiveness of the case plan strategies. Measures progress on achieving case plan outcomes, as well as identify emerging needs.

9. Effectively assumes an advocacy role for patients to assure access to services documented in the service plan and monitor that these services are provided in a timely and appropriate manner. Unceasingly monitors progress or lack of progress toward goals and make changes as necessary (this includes arranging case staffing’s as necessary).

10. Consistently demonstrates and models attitudes and knowledge consistent with co-occurring best-practice standards.  Seeks supervision, training and technical assistance as necessary to maintain competence and enhance professional effectiveness.

11. Continuously demonstrates cultural sensitivity and incorporate cultural issues throughout care i.e. assessment, service planning, service delivery, and discharge.  Provide services that respect the varied identities people have based on race, ethnicity, age, sexual orientation, gender and gender identification, religion, spirituality, and mental, emotional and physical differences in abilities.

12. Routinely develops professional networks in order to identify and maintain information about available community resources to meet patient needs.

13. Regularly attends staff meetings, in-service trainings, supervision, and multi-disciplinary inter-agency meetings as required.

14. Appropriately terminates case management services, to include providing reasonable notice; securing patient and/or significant other’s acknowledgement of, and agreement to, the case termination; and, if appropriate, effectively and efficiently transitioning the patient to the next level of care.  Arranges transitional services for all patients that are either leaving our service area or are nearing their 18th birthday.  

15. Consistently maintains compliance with staff development training as per SalusCare, Medicaid, and Department of Children & Families.

16. Satisfactorily operates a motor vehicle during daytime and nighttime driving and routinely maintains a valid Florida driver’s license and be able to operate a standard motor vehicle restraint system (seat belt).

17. Routinely demonstrates a sound understanding of and commitment to complying with CARF standards for the Children’s/ Case Management Program.

18. Promptly attains competence with company electronic medical record and uses it effectively within required time frames.

19. Successfully performs other related duties as assigned by supervisor.

Job Qualifications:
  • Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development) and (1) one year of full time or equivalent experience working with children with serious emotional disturbances.
  • Possesses knowledge of available resources in the service area for children with serious emotional disturbances and comply with state and federal statutes, rules and policies that affect the target population.
  • Requires a valid FL driver’s license with a good driving record and current auto insurance. Must be able to attain competency with company electronic health record and use it effectively within required time frames.

  • Training Requirements: 
    Completed or agrees to complete AHCA-approved mental health targeted case management training within (3) three months of initially providing Medicaid services.
    Must be certified within (1) year one with Florida Certification Board Targeted Case Manager Certification.