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Diversion Case Manager
Job Code:23-176-002
Campus/Location:Ortiz Campus
FT/PT Status:FT
Work Hours:8:00 AM - 5:00 PM

Job Responsibilities:
1. Regularly identifies and facilitates diversions by offering viable alternatives to incarceration/hospitalization through presentation/advocacy to court as appropriate; decisions made with special consideration of mental health law, individuals’ needs, available resources and safety of the community.  Links individuals to necessary services in the community.

2. Consistently works with mental health patients also affected by legal issues in an effort to link them to needed resources, coordinate such resources as necessary, and monitor the implementation of such.  Examples of such resources may include, but are not limited to, psychiatric services, rehabilitation services, Supplemental Security Income (SSI), Medicaid, Patient Assistance Programs, family members, landlords, and employers.  

3. Successfully links and coordinates resources in a manner that promotes patient independence and prevents recidivism.

4. Reliably advocates on behalf of the patient in order to obtain and maintain needed resources; advocates in a manner that promotes patient independence by encouraging and teaching patients to advocate for themselves.

5. Dependably takes a proactive role in finding and developing community-based resources in order to offer patients a wider array of choices with regard to respective needs i.e. identifying landlords for housing options, employers, medical, and mental health professionals.

6. Appropriately terminate case management services, to include providing reasonable notice; securing patient and/or significant other’s acknowledgement of, and agreement to, the case termination; and, if appropriate, effectively and efficiently transitioning the patient to the next level of care.

7. Regularly consult with other treatment providers on a regular basis in order to monitor services and communicate needs of the patient.

8. Frequently provides education related to legal and mental issues to court personnel, other treatment providers, mental health patients and their collateral supports. 

9. Consistently advocates on behalf of the patient in order to obtain and maintain needed resources; advocates in a manner that promotes patient independence by encouraging and teaching patients to advocate for themselves. 

10. Regularly conduct minimum of monthly home visits with patients and communicates with collaterals in order to provide support, facilitate movement through criminal justice system, and conduct ongoing assessment of mental health patients in their natural environment. 

11. Frequently monitors the progress of the patient’s competency while receiving relative training. Makes recommendations to the courts related to the assessment of patients competency and subsequent scheduling of hearing.

12. Dependably monitors Conditional Releases; reports to Forensic 916 staff as concerns arise with special consideration of patients’ needs and the safety of the community.

13. Regularly acts as liaison between mental health and criminal justice system through consultation and communication related to patients’ progress, compliance and needs.

14. Consistently demonstrates working knowledge of Florida Statutes 916 & 394 and the forensic mental health system.

15. Regularly attends Mental Health Court when patient cases are addressed, offering testimony related to progress, compliance and needs of patients.  Attends all hearings to support patient and court, advocating for least restrictive environment.

16. Reliably develops and maintains relationships with court personnel, including judges/staff, public defenders, state attorneys, to ensure collaboration in pursuit of least restrictive environment for individuals served.  Collaborates/communicates with community and judicial entities, including Dept. of Corrections and Pre-trial officers.

17. Routinely provides education as needed to mental health patients and their collateral supports. 

18. Regularly completes assigned assessments of each person served within his or her natural environment.

19. Consistently develops a Service Plan with the patient and their collateral supports, reviews/addends the Service Plan goals and objectives with the patient whenever service changes are warranted and at a minimum of every 6 months (whenever possible). 

20. Reliably completes all documentation requirements per SalusCare, Inc. policy. Use best practices for written documentation in order to record all relevant case management services activity and information in a clear, concise, observable/objective, professional, and timely manner.
21. Effectively maintain a caseload up to, but not to exceed, 40 patients.  

22. Dependably demonstrates and models attitudes and knowledge consistent with co-occurring best-practice standards. 

23. Regularly provide services that respect the varied identities people have based on race, ethnicity, age, sexual orientation, gender and gender identification, religion, spirituality, and mental, emotional and physical differences in abilities. 

24. Consistently displays cultural competence and sensitivity and ensures services provided (ex. Assessments/evaluations, service planning, discharge planning) incorporate patient-specific cultural values. 

25. Independently manages daily schedule by prioritizing work responsibilities and individual consumer needs.

26. Maintains a minimum productivity level of 1,472 hours of direct service annually.

27. Complies with mandates of: CARF, Federal Court Consent Decree, FAC 65-E15, DCF Contract, and SalusCare policies and procedures and routinely demonstrates a sound understanding of and commitment to compliance with these standards for the Diversion Program. 

28. Consistently follow established SalusCare and Florida Certification Board’s professional codes of ethics and standards of practice in order to promote the best interests of the patient and the profession while also adhering to agency policies.

29. Unfailingly protects patient’s right to privacy and confidentiality according to laws and other governing rules when preparing and handling records, especially regarding the communication of patient information with third-parties.

30. Dependably follow federal, state and other governing rules and regulations in order to promote and protect patient rights. 
31. Regularly maintains compliance with Staff Development training requirements.

32. Must complete certification with the Florida Certification Board within 6 months of hire as a Behavioral Health Case Manager and continue to adhere to this certification.  

33. Will attain competence with company electronic medical record and uses it effectively within required time frames. 

34. Successfully performs other related duties as assigned by supervisor

Job Qualifications:
Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development) and one year of full time or equivalent experience working with adults experiencing serious mental illness. Some co-occurring substance abuse and experience with the criminal justice system preferred. Must possess a valid Florida driver’s license and the appropriate level of automobile insurance coverage. Must have a reliable vehicle. Must be able to attain competency with company electronic health record and use it effectively within the required timeframes.     

Training Requirements:  Completed or agrees to complete AHCA-approved mental health targeted case management training within three months of initially providing Medicaid services. Within 6 months must obtain Certified Behavioral Health Case Manager Certification from Florida Certification Board